How can we help?
Search for what's happening, or open a guide below. Almost every report traces back to one of these.
Guides
- Location spoofing isn't workingNine checks, ordered most to least common. Start here when a site still sees your real location.Open guide
- GeoSpoof GPS setupThe full macOS walkthrough for the companion app that sets your iPhone's real, system-level GPS.Open guide
- GeoSpoof GPS setup on WindowsThe full Windows walkthrough. No Xcode needed — Windows extracts Apple's developer image from one Xcode download you make with a free Apple Account.Open guide
- VPN Sync fails or times outVPN Sync needs to reach a public IP geolocation service. A kill switch or firewall is the usual blocker.Open guide
- It works on desktop but not on my phoneExtension support is decided by the mobile browser, not by GeoSpoof. Firefox for Android and Safari work; Chrome on mobile can't run extensions at all.Open guide
- WebRTC Protection is unavailable or greyed outWebRTC Protection depends on a browser privacy API that doesn't exist everywhere. Greyed out means unsupported on that platform, not broken.Open guide
Quick answers
Still need help?
Send us an email and we'll get back to you within a day or two.
Include these so we can help faster:
- Firefox version
- Operating system
- GeoSpoof version
- VPN provider (if applicable)
- The fingerprint test site you're using
- A screenshot of the result
- Whether spoofing works in a fresh Firefox profile
You can also report bugs on GitHub.